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Supports and Subsidies

Federal Supports and Subsidies 

Canada Child Benefit 

Increasing payment amounts for 2019/20 benefit year by $300 per child. This will be part of their May payment.

2019 Tax Returns for individuals is deferred to June 1, 2020.

People who are receiving Canada Child Benefit or GSTC should not delay filing their tax returns to ensure their entitlements for the 2020-21 benefit year are properly determined.

The Canada Revenue Agency will allow all taxpayers to defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after today and before September 2020.

Options for Filing:

  1. NETFILE: If you can access a computer or a mobile device, you can file online using CRA certified tax-filing software. There are a variety of software products to meet their needs, some of which are free!
  2. Paper filing: You can still file your income tax and benefit return on paper. If you filed on paper last year and your address information with the CRA was up-to-date, you should have received your paper tax package in the mail by February 17, 2020. You can view, download and order forms at canada.ca/taxes-general-package or call the CRA at 1-855-330-3305 to order a copy. If you need to order a package, please keep in mind that it may take up to 10 days for delivery. Factor this time in so you don’t miss the filing deadline.
  3. File my Return: File my Return is a free, secure, and easy to use telephone service for eligible people with low income or a fixed income whose situations remain unchanged from year to year. Those who are eligible have received an invitation letter in the mail or in their T1 income tax and benefit package. The service makes it easy and lets you file your income tax and benefit through an automated phone service. For individuals who are residents of Québec, the service only completes the federal portion of the income tax and benefit return.

Mortgage Support:

The Canada Mortgage and Housing Corporation (CMHC) and other mortgage insurers offer tools to lenders that can assist homeowners who may be experiencing financial difficulty. These include payment deferral, loan re-amortization, capitalization of outstanding interest arrears and other eligible expenses, and special payment arrangements. his may include situations such as pay disruption, childcare disruption, or illness. Canada’s large banks have confirmed that this support will include up to a 6-month payment deferral for mortgages, and the opportunity for relief on other credit products.

Contact your bank for more information

Support for people facing unemployment

Improved access to Employment Insurance. For Canadians without paid sick leave (or similar workplace accommodation) who are sick, quarantined or forced to stay home to care for children, the Government is waiving the one-week waiting period for those individuals in imposed quarantine that claim Employment Insurance (EI) sickness benefits. This temporary measure will be in effect as of March 15, 2020.

Improved access to Employment Insurance Sickness Benefit. For Canadians without paid sick leave (or similar workplace accommodation) who are sick, quarantined or forced to stay home to care for children, the Government is waiving the requirement to provide a medical certificate to access EI sickness benefits.

Canada Emergency Response Benefit:

  • $2,000 a month for up to 4 months
  • Available through the Canada Revenue Agency (CRA) and provide income support if:

You have stopped or will stop working for reasons related to COVID-19, or because you are unable to work due to illness, or because you lost your employment for other reasons beyond your control:

  • You have not quit your job voluntarily
  • You are not receiving nor have you applied for the CERB from the Canada Revenue Agency
  • You are not receiving Employment Insurance benefits for the same benefit period
  • You have earned a minimum of $5,000 in income within the last 12 months or in the 2019 calendar year from either:
    • Employment income
    • Self-employment income

Applications will be accepted on certain days depending on your birth month: 

  • Jan, Feb, March = Mondays
  • April, May, June = Tuesdays
  • July, Aug, Sept = Wednesdays
  • Oct, Nov, Dec = Thursdays
  • Fridays, Saturdays, and Sundays = Everyone can apply

Should you apply for EI or for CERB?

If you have stopped working because of COVID-19, you should apply for the Canada Emergency Response Benefit, whether or not you are eligible for Employment Insurance.

The Benefit is available for the period from March 15, 2020, to October 3, 2020.

Apply through your CRA MyAccount secure portal or call the automated toll-free line 1-800-959-2019 or 1-800-959-2041.

  • Before you call make sure to have your Social Insurance Number and postal code on hand.

Both of these services are available 21 hours a day, 7 days a week. Both services are closed from 3:00 a.m. to 6:00 a.m. (Eastern time) for maintenance.

The CRA will issue payments by direct deposit or cheque, based on the payment method we have on file for you.

Support for people with low and modest income

Increased goods and services tax credit this year. For over 12 million low- and modest-income families, who may require additional help with their finances, the Government is proposing to provide a one-time special payment by early May 2020 through the Goods and Services Tax credit (GSTC). This will double the maximum annual GSTC payment amounts for the 2019-20 benefit year. The average boost to income for those benefitting from this measure will be close to $400 for single individuals and close to $600 for couples. This measure will inject $5.5 billion into the economy.

Support for Seniors

Eased the rules for Registered Retirement Income Funds. The Government of Canada is reducing required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020, in recognition of volatile market conditions and their impact on many seniors’ retirement savings. This will provide flexibility to seniors that are concerned that they may be required to liquidate their RRIF assets to meet minimum withdrawal requirements. Similar rules would apply to individuals receiving variable benefit payments under a defined contribution Registered Pension Plan.

Computers for Schools

  • Distributes refurbished computers to schools, libraries, not-for-profit organizations, Indigenous communities, and eligible low-income individuals, helping millions of Canadians access the resources and skills they need.

If your organization is interested in participating, visit www.cfsc-opec.org/en/computers-for-schools/.

Connecting Families (Internet Accessibility)

This program helps connect Canadians to the Internet by offering $ 10-month high-speed internet programs. Participating Internet Service Providers will offer eligible families Internet services with at least 10 Mbps download speed (or the fastest available if less than 10 Mbps) and a minimum of 100 GB of data usage.

To apply visit www.connecting-families.ca/welcome


Provincial Supports and Subsidies

Utility payment deferral

Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider. This program is available to Albertans who are experiencing financial hardship as a direct result of COVID-19. For example, those who have lost their employment or had to leave work to take care of an ill family member.

Call your utility provider directly to arrange for a 90-day deferral on all payments. All deferred bill payments must still be paid within the 90-day limit. At this time this does not include municipal utility services. 

Student loans repayment deferral

The Government of Alberta has implemented a six-month, interest-free, moratorium on Alberta student loan payments for all Albertans in the process of repaying these loans.

Starting March 30, 2020. Interest will not accrue during this period. This mirrors the approach of the Canada Student Loans Program. Students do not need to apply for the repayment pause. Borrowers may continue making payments during this period if they choose and this will not affect their eligibility to receive the benefit

Banks and credit unions

ATB financial customers

  • Personal banking customers can apply for a deferral on their ATB loans, lines of credit and mortgages for up to 6 months.

Alberta Credit Unions

  • Credit union members will have access to a variety of programs and solutions designed to ease difficulties with loan payments and short-term cash flow.
  • Contact your credit union to work out a plan for your personal situation

Alberta Supports Contact Centre

To connect with the main Alberta Supports Contact Centre:
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll-free: 1-877-644-9992
Email: [email protected]

24-hour Emergency Income Support Contact Centre

Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.
Hours: 24/7
Toll-free: 1-866-644-5135
Fax: 780-422-9681
Email: [email protected]

Psychologists’ Association of Alberta:

The Psychologists’ Association of Alberta is offering help to those Albertan’s who are experiencing distress due to COVID-19 The Disaster Response Network members are offering pro-bono psychological services with priority for health care providers and first responders traumatized by recent events

  • This is not a crisis line or a referral service, but a pro-bono support by volunteer psychologists for 1-3 sessions for those in need. To access this service, contact the PAA Office at [email protected] or by calling 780-424-0294.

Local Supports and Subsidies 

Vegreville & District Family & Community Support Services (FCSS)

Information & Referral:

We understand that this is a time of uncertainty and stress, if you need any assistance please contact our FCSS team at 780-632-3966; we are standing by to help. Visit our web page for more information on our services.

FCSS Canadian Income Tax Volunteer Program

Get your taxes done by FCSS staff and CRA-trained volunteers

Income Requirements:

  • Single Person: Under $35,000
  • Couple: Under $45,000

Here’s How to Apply:

  1. Pick up a form on the steps of the Town Administrative Building during business hours.
  2. Complete the form.
  3. Put it in the mail slot beside the main doors of the Town Administrative Building.
  4. FCSS volunteers or staff will call you to complete your tax return.

Meals on Wheels Program (MOW)

For those with difficulties preparing meals for themselves due to illness, recent hospitalization, disability, inadequate facilities, or circumstance, meals can be purchased and delivered to the home.

This program is delivered in partnership with Covenant Health, St. Joseph's General Hospital Vegreville.  Precautions are being taken to ensure the health and safety of program participants.

To apply call FCSS at 780-632-3966

The Food Bank

The Food Bank will not be delivering hampers to homes. An appointment must be made to allow for pre-screening.

Food Bank Hampers:

  • The Food Bank is only open once every two weeks. They are currently scheduling appointments for April 17 between 9:00 AM between 11:50 AM, and May 1 between 9 AM and 11:50 PM.

Please call 780-632-6002 to book your appointment. Messages checked up to 24 hours before our next open hour. Leave a message and a bookkeeper will contact you.

Clients showing symptoms should self isolate and phone the Food Bank to arrange to have a family member or friend who is not showing symptoms to apply for a hamper on their behalf. Clients who show symptoms after a visit to the Food Bank must contact us to let us know (include the date of the visit).

Food donations:

By appointment Tuesdays and Wednesdays by phoning 587-280-1499 (please give 24 hours notice for appointments). Online donations can also be made here.

Veg Al Drug

The Veg Al-Drug Society (Contract Provider of Alberta Health Services) is still operating.

  • If you need to talk to someone you can call 780-632-6617.
  • The hours of operation are 8:15 AM to 4:30 PM between Monday and Friday.
  • After hours and on weekends you can call the 24-hour Addictions helpline 1-866-332-2322 or Mental Health helpline 1-877-303-2642.

CHMA Alberta East Central

Effective immediately, CMHA Camrose main office is completely closed due to the COVID-19 pandemic. All non-critical programming is suspended until further notice. Check our website or social media channels for further updates. To our valued staff and consumers, please note that CMHA East Central Region has closed its doors to prevent the spread of COVID-19.

Staff will continue to be available via text/email/facetime/phone during the next few weeks from the hours of 8:30 AM and 4:30 PM. General Inquiries can be directed to 780-672-2570.

The Society of St. Vincent de Paul

Emergency assistance on a case by case basis by calling 780-603-2270.

BGS Enterprise

BGS provides career development services. BGS offers programs that move the client through self-assessment, identifying needs & current employment trends, establishing realistic goals & setting out action steps to reach these goals.

  • There is a virtual Job Club Monday-Friday

If you are looking for information/resources for job readiness, contact BGS at 587-280-3170.


COME2LIFE engages youth in emotional health conversations, inviting them to experience help, hope & healing.

Online Programming currently being offered:

  • “Good Medicine” series which can be found on their Facebook page.

Vegreville Centennial Library

Offering Temporary Free Library Memberships.

Visit www.vegrevillelibrary.ab.ca/temporary-free-membership to register.

With these Temporary Free Membership, you will have access to all the e-resources. This includes:

  •  Hobbies and craft tutorials and ideas
  •  Access to Ancestory.ca
  •  Solaro (an online educational resource for grades 3-12 that follows the Alberta curriculum)

If you need help with the resources, you can contact the library, between Monday and Friday between 10 AM and 5 PM at 780-632-3491.

Grocery Stores:

Adam’s No Frills

Hours are 9 AM to 8 PM. 

Tuesdays and Thursdays from 8 AM and 9 AM are for seniors and peoples with disabilities.  

Walmart Supercenter

Hours are 8 AM to 8 PM. 

Monday to Friday from 7 AM and 8 AM are for seniors and peoples with disabilities.

Co-op Vegreville

Hours are 9 AM to 9 PM. Home delivery available for anyone that needs it.

Skyline Greenhouse

A full list of items can be found on their website. Accepting credit card payment over the phone.

  • Free delivery for Vegreville and Lavoy
    • Vegreville Location: 780-632-0009
    • Lavoy Location: 780-658-3330

Vegreville Family Clinic

  • Appointments with physicians are now available over the phone
  • Call 780-632-6414, extension 2. 
  • You will be forwarded to reception where you can set an appointment time for a physician to call you.